Requirement
Client shares service need, files, device details, screenshots, references, or project scope.
Terms & Conditions
Clear working terms for enquiries, projects, support, and delivery.
These terms explain the basic conditions for service requests, quotations, project work, maintenance support, third-party tools, communication, and handover with Yoonow Technologies.
Working Process
From enquiry to delivery.
Every service or project starts with clear requirement review so pricing, timeline, and support expectations are understood before work begins.
Review
Yoonow Technologies reviews the requirement, effort, dependencies, timeline, and support expectations.
Quote
Final scope, price, timeline, payment terms, and deliverables are confirmed before work starts.
Delivery
Work is completed based on agreed scope, approvals, third-party readiness, and client feedback.
01
Services
Yoonow Technologies provides technology-related services including IT support, computer and laptop service, networking, CCTV, firewall and NAS setup, printer support, software licensing support, website development, Android app development, and custom business software development.
02
Enquiries and quotations
Quotations are prepared based on the information shared by the client. Final price, timeline, deliverables, support scope, and payment terms may change if the requirement changes or if additional work is identified during review.
03
Client responsibility
The client should provide correct requirement details, access permissions, files, content, images, software licence details, device information, approvals, and timely feedback required to complete the service or project.
04
Payments
Payment terms will be mentioned in the quotation, invoice, or project communication. Work may be started, paused, delivered, or handed over based on the agreed payment schedule.
05
Project timelines
Timelines depend on requirement clarity, client feedback, content availability, third-party approvals, hosting or domain readiness, hardware availability, and any changes requested after work begins.
06
Websites, apps, and software
Website, app, and software work may include design, development, testing, deployment, bug fixing, and handover based on the agreed scope. New features, redesigns, integrations, or major changes may require a separate quote.
07
Hardware, software licences, and third-party services
Hardware, software licences, domains, hosting, email, cloud tools, and other third-party services are subject to the policies, pricing, warranty, and availability of the respective vendors or providers.
08
Support and maintenance
Support is provided based on the agreed scope. AMC or maintenance plans should clearly mention covered devices, response method, exclusions, visit limits, renewal period, and emergency handling if applicable.
09
Content and intellectual property
The client is responsible for the legality and ownership of content, logos, images, documents, and data provided for use in a project. Completed deliverables and source access will follow the agreed project terms.
10
Limitation of liability
Yoonow Technologies is not responsible for losses caused by incorrect client information, third-party service failures, expired licences, unavailable hardware, internet outages, data shared insecurely by the client, or work outside the agreed scope.
Before Starting
Confirm scope, payment, timeline, and handover details clearly.
For service or terms-related questions, contact Yoonow Technologies before confirming the work.